Delivery & returns

Draft: this page needs checking by the business, and a legal adviser where noted, before the shop goes live.

Delivery in Holt

For now we only deliver in and around Holt, to NR25 6** postcodes, and we deliver every order ourselves. Delivery costs £2.00, and it's free within 250 metres of NR25 6UH. Order before 9pm and we deliver the same day, otherwise the next day, by 9pm.

Paying

You pay in cash when we deliver, including the delivery charge: there's nothing to pay online. We carry change for notes up to £20. Orders can be up to £100.00 of goods, and we need a phone number to arrange delivery.

Photo ID on delivery

By law we must check you're 18 or over, so we'll ask to see photo ID (a passport, photocard driving licence or PASS card) when we hand your order over. We operate Challenge 25, and for deliveries we check photo ID from everyone, whatever their age. We can only give it to you, not leave it with someone else or on the doorstep. If you can't show ID, we'll take the order back and you won't pay anything.

Changing your mind

You can cancel your order within 14 days of receiving it, and we'll refund you in cash, or as we agree with you. Return the items unused within 14 days of telling us.

For health and hygiene reasons, e-liquids, pods and coils can only be returned if they're still sealed. [To confirm with a legal adviser: which product types this exception covers.]

Faulty or wrong items

If something arrives faulty, damaged or isn't what you ordered, email [email protected] with your order reference and we'll put it right. This doesn't affect your statutory rights.